FAQs

General Questions

The best way is to subscribe to our newsletter.  We will also make announcements via Twitter, Facebook and Instagram.

If the item is a limited edition release (ie. Giclée print) then no, they will not be reprinted.  Our import/ distributed items and works we sell on behalf of guest artists are at their discretion, when in doubt, please contact us at hello@chroma.co.nz.

We currently have no plans to reproduce Chromacon festival memorabilia (ie. CHROMA art books).

All sales are final. 

There might be a purchase limit on certain limited releases to prevent scalping and making it fair for everyone.  However, we do understand shipping costs can be prohibitive for online orders, if you would like to make a group order for friends local to your area please contact us or email hello@chroma.nz to discuss special circumstances.

Shipping Questions

In-stock items typically ship within 3-5 working days.  Please note larger orders may take a bit longer to fulfill.  If you suspect your order is lost, please contact us immediately.

International shipments are typically 6 – 10 working days, however, due to the wide spread of COVID-19 globally, we are still experiencing major international delivery delays due to insufficient airfreight capacity and government restrictions. We expect this to continue for some time. Thank you for your patience.

Yes! We are now offering international shipping to most countries. Simply enter details on the cart page for a shipping quote.

Due to our geographic location and international travel restrictions shipping may be delayed, thank you for your understanding.

Please get in touch with us as soon as possible! Notification is required within 14 days for a domestic lost item. Claims lodged outside these times will result in your claim being declined.  Please wait  over 30 days before contacting us for international orders.

On receipt of all relevant information, your claim will be processed within 30 working days.  You will be eligible for either reimbursement or reshipment upon the conclusion of the claims process. Replacement shipments are dependent on product availability. There may be a wait for some items to become available for a replacement shipment.

Please get in touch with us as soon as possible! Notification is required within 7 days (up on arrival) for a damaged item. Claims lodged outside these times will result in your claim being declined. 

Please retain all packaging material (including external shipping bag and labels) and send photos of damage to us in order for us to make a claim to postal services.

On receipt of all relevant information, your claim will be processed within 30 working days.  You will be eligible for either reimbursement or reshipment upon the conclusion of the claims process. Replacement shipments are dependent on product availability. There may be a wait for some items to become available for a replacement shipment.

Yes! Contact us with your new address BEFORE your order is shipped and we’ll get it updated for you. Changing the address on your account does not affect an order that has been previously placed, so be sure to reach out and let us know!
Please double check sizing on all T-shirt orders in advance, our tees are measured in NZ size.  We can offer returns on wrong sizing for domestic orders returned within 7 days after the purchased date.

Unfortunately, we cannot offer international exchanges at this time for apparel due to a combination of shipping costs and health & safety protocols under the current pandemic circumstances.