FAQs

General Questions

The best way is to subscribe to our newsletter.  We will also make announcements via Twitter, Facebook and Instagram.

If the item is a limited edition release (ie. Giclée print) then no, they will not be reprinted.  Works we sell on behalf of guest artists are at their discretion.

We currently have no plans to reproduce Chromacon festival memorabilia (ie. CHROMA art books).

All sales are final.

Shipping Questions

In-stock items typically ship within 3-5 working days.  Please note larger orders may take a bit longer to fulfill.  If you suspect your order is lost, please contact us immediately.

Currently we also offer shipping to Australia.

Unfortunately, our geographic location makes international shipping rather prohibitive cost wise.  If you are very interested in an item, please feel free to get in touch with us.

Please get in touch with us as soon as possible! Notification is required within 14 days for a lost item. Claims lodged outside these times will result in your claim being declined.

On receipt of all relevant information, your claim will be processed within 30 working days.  You will be eligible for either reimbursement or reshipment upon the conclusion of the claims process. Replacement shipments are dependent on product availability. There may be a wait for some items to become available for a replacement shipment.

Please get in touch with us as soon as possible! Notification is required within 7 days for a damaged item. Claims lodged outside these times will result in your claim being declined.

On receipt of all relevant information, your claim will be processed within 30 working days.  You will be eligible for either reimbursement or reshipment upon the conclusion of the claims process. Replacement shipments are dependent on product availability. There may be a wait for some items to become available for a replacement shipment.

Yes! Contact us with your new address BEFORE your order is shipped and we’ll get it updated for you. Changing the address on your account does not affect an order that has been previously placed, so be sure to reach out and let us know!