Frequently Asked Questions

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If the item is a limited edition release (ie. Giclée print) then no, they will not be reprinted. Our import/ distributed items and works we sell on behalf of guest artists are at their discretion, when in doubt, please contact us at hello@chroma.co.nz.

We currently have no plans to reproduce Chromacon festival memorabilia (ie. CHROMA art books). 

There might be a purchase limit on certain limited releases to prevent scalping and making it fair for everyone. However, we do understand shipping costs can be prohibitive for online orders, if you would like to make a group order for friends local to your area please contact us or email hello@chroma.nz to discuss special circumstances.

We’d love to explore this! Please contact us or email hello@chroma.nz to discuss!

Let's chat! Please contact us or email hello@chroma.nz :D 

In-stock items typically ship within 3-5 working days. Please note larger orders may take a bit longer to fulfill. If you suspect your order is lost, please contact us immediately.

International shipments are typically 8 – 15 working days, however, due to the wide spread of COVID-19 globally, we are still experiencing major international delivery delays due to insufficient airfreight capacity and government restrictions. We expect this to continue for some time. Thank you for your patience.

Yes! We offer international shipping to most countries. Simply enter details on the cart page for a shipping quote.

Due to our geographic location and international travel restrictions shipping may be delayed, thank you for your understanding.

Please get in touch with us as soon as possible! Notification is required within after 14 days of shipping confirmation for a domestic lost item. Claims lodged outside these times will result in your claim being declined. Please wait over 30 days before contacting us for international orders.

On receipt of all relevant information, your claim will be processed within 30 working days. You will be eligible for either reimbursement or reshipment upon the conclusion of the claims process. Replacement shipments are dependent on product availability. There may be a wait for some items to become available for a replacement shipment.

Please get in touch with us as soon as possible! Notification is required within 7 days (up on arrival) for a damaged item. Claims lodged outside these times will result in your claim being declined. For more info, please refer to our in depth returns and refunds policies page.

Yes! Contact us with your new address BEFORE your order is shipped and we’ll get it updated for you. Changing the address on your account does not affect an order that has been previously placed, so be sure to reach out and let us know!

Unfortunately, we can not issue refunds or reissues for items that are lost due to incorrect shipping addresses.