Shipping policy

When will my order ship/ arrive?

In-stock items typically ship within 3-5 working days. Please note larger orders may take a bit longer to fulfill. If you suspect your order is lost, please contact us immediately.

International shipments are typically 8 – 15 working days, however, due to the wide spread of COVID-19 globally, we are still experiencing major international delivery delays due to insufficient airfreight capacity and government restrictions. We expect this to continue for some time. Thank you for your patience.

Do you ship outside of New Zealand?

Yes! We offer international shipping to most countries. Simply enter details on the cart page for a shipping quote.

Due to our geographic location and international travel restrictions shipping may be delayed, thank you for your understanding.

What happens if my item is lost in transit?

Please get in touch with us as soon as possible! Notification is required within after 14 days of shipping confirmation for a domestic lost item. Claims lodged outside these times will result in your claim being declined. Please wait over 30 days before contacting us for international orders.

On receipt of all relevant information, your claim will be processed within 30 working days. You will be eligible for either reimbursement or reshipment upon the conclusion of the claims process. Replacement shipments are dependent on product availability. There may be a wait for some items to become available for a replacement shipment.

My order arrived damaged, what do I do?

Please get in touch with us as soon as possible! Notification is required within 7 days (up on arrival) for a damaged item. Claims lodged outside these times will result in your claim being declined.  For more info, please refer to our in depth returns and refunds policies page.

I moved! Can I update the shipping address on my order?

Yes! Contact us with your new address BEFORE your order is shipped and we’ll get it updated for you. Changing the address on your account does not affect an order that has been previously placed, so be sure to reach out and let us know!

Unfortunately, we can not issue refunds or reissues for items that are lost due to incorrect shipping addresses.